purchase
3 years limited warranty : BB-1000, USPA, BB-800, BB-1700
100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
75% Coverage of all parts and labor for the entire product for the second year from original date of purchase
50% Coverage of all parts and labor for the entire product for the third year from original date of purchase
Two years limited warranty : BB-600, BB-400
100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
75% Coverage of all parts and labor for the entire product for the second year from original date of purchase
One year limited warranty : BB-i3000, BB-270,
BB-70, Elite 3 and travel bidet line
Bio
Bidet warrants its products to be free from manufacturing defects under normal
use and service for a period of one (1) year from date of purchase. This
warranty is extended only to the ORIGINAL PURCHASER.
Our obligations under this warranty are limited to repair or replacement, at
Bio Bidet's option, of products or parts found to be defective, provided that
such products were properly installed and used in accordance with instructions.
Bio Bidet reserves the right to make such inspections as may be necessary in
order to determine the cause of the defect. Bio Bidet will not charge for labor
or parts in connection with warranty repairs or replacements. BBC Innovation is
not responsible for the cost of removal, return and/or reinstallation of
products.
This warranty does not apply to the following items:
Damage or loss sustained in a natural calamity such as fire, earthquake, flood,
thunder electrical storm, etc.
Damage or loss resulting from any unreasonable use, misuse, abuse, negligence,
or improper maintenance of the product.
Damage or loss resulting from removal, improper repair, or modification of the
product.
Damage or loss resulting from sediments or foreign matter contained in a water
system.
Damage or loss resulting from improper installation or from installation of a
unit in a harsh and/or hazardous environment
This warranty gives you specific legal rights. You may have other rights which
vary from state to state.
To
obtain warranty repair service under this warranty, you must take the product
or deliver it prepaid to a our service facility together with a letter stating
the problem, or contact a distributor or products service contractor, or write
directly to 204 Berg Street, Algonquin, IL 60102.
This
written warranty is the only warranty made by Bio Bidet. Repair or replacement
as provided under this warranty shall be the exclusive remedy available to the
purchaser. We shall not be responsible for loss of the product or for other incidental,
special or consequential damages or expenses incurred by the purchaser, or for
labor or other costs due to installation or removal, or costs of repairs by
others, or for any other expense not specifically stated above. Except to the
extent prohibited by applicable law, any implied warranties, including that of
merchantability or fitness for use, are expressly limited to the duration of
this warranty. Some states do not allow limitations on how long an implied
warranty lasts, or the exclusion or limitation of incidental or consequential
damages, so the above limitation and exclusion may not apply to you.
Warning!
We shall not be responsible or liable for any failure of, or damage to, this
plumbing product or product component caused by either chloramines in the
treatment of public water supply or in-tank bowl cleaners containing chlorine
(calcium hypochlorite).
Note:
The use of high concentration of chlorine or chlorine related products can
seriously damage the fittings. This damage can cause leakage and serious
property damage.
Return Policy
Bidet
seat which have been installed or used are non-refundable due to governmental
regulations pertaining to personal hygiene products. Bio Bidet cannot accept
product returns if the installation hardware kit has been opened or if other
signs of use are detected.
How to
obtain service:
To
obtain repair service under this warranty, you must contact us to obtain an RMA
(Return Merchandise Authorization) number. Proof of purchase in the form of a
copy of your original receipt must accompany the returned unit for the warranty
to be valid. Take or ship the unit pre-paid to the closest authorized service
center along with your RMA number and proof of purchase.
To
obtain your RMA number and locate the service center location nearest you, call
847.458.2334.
To
receive an RMA number or to speak with a customer service representative,
please call 847.458.2334 or E-mail us at
support@biobidet.com
Disclaimer
This is
not a medical device. This product is not intended to diagnose, treat, cure or
prevent any disease. Consult your physician before using this product for the
purposes of alleviating medical symptoms or conditions. Improper use of this
product may result in adverse results. Do not use this product other than for
the indicated uses of enhanced personal hygiene.