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International Shipping
Do I have to pay customs and import duties?
  Yes. Most of the international orders are subject to Duties, Taxes, Broker Fees, and Customs Fees in the destination country. Our prices do not include such duties, taxes or levies. Please check with appropriate authorities in your country before placing orders. International orders take longer than USA orders. Time could vary between 1 week to 3 weeks for all major international cities, however, time could substantially increase for smaller and inner cities. All custom duties, taxes, levies and charges are customer's responsibility and these must be paid on or before the receipt of the shipment either to Canada customs office or paid to the carrier (Fedex or UPS). Custom clearance might result in extra time over and above standard shipment time. Please consult your shipping agent or the courier company for getting information about custom clearance. Generally orders are shipped within 1-2 business days but could be subject to delays for reasons beyond our control. 
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What payment method do you accept?
  Credit Cards Accepted:

You can use our Secure Order and safely enter your credit card number via our secure server, which encrypts all submitted information. We honor VISA, MasterCard, and Discover.

Payments by Check, Bank Draft or Money Order:

DO NOT SEND CASH. We accept payments denominated in US DOLLARS ONLY by personal check, cashier's check, US International Postal Money Order, Bank Money Order or International Bank Draft payable Bristol Group Holdings, LLC - Sanicare and mail to our check processing center at:

Bristol Group Holdings, LLC-SANICARE

4105 Fuselier Drive
North Las Vegas, NV 89032

Make sure that you provide the following information in your order:

* Item ID/number (Name of bidet and/or model type/product code)
* Brief description of the item (color, seat shape, etc.)
* Desired quantity
* Your Billing/shipping address
* Include check or money order payable to Sanicare for cost of item plus shipping and handling

Please note: Allow 3-5 business days for your check to clear. However, your order will not be shipped until we receive your payment. In addition, we cannot accept P.O. boxes for shipping addresses.

Payments by Paypal:

We also accept payment by paypal. You can choose "paypal" under payment method on the checkout process. Our paypal email is

We also accept payment via wire transfer:

Bank: Chase Bank

Branch: Burleson Branch

Address: 155 NW John Jones St., Burleson, TX 76028 USA

Account Name: Pacific International Group Services, LLC

Account Number: 3934615755

Inbound Routing No: 322271627

Swift Code is: CHASUS33

As soon as we receive your payment, your order will be processed.
What is the return policy?
  Please see our Claims & Returns Page for complete details regarding our return policy.